Be ready before the technician arrives.

Match the model, group count, standard or high version and a photograph of the rating plate to your order. Do not transfer specifications between machine generations.

Prepare a level, water-resistant surface capable of supporting the ready-to-use machine and associated equipment. Allow for service access around and above it, grinder space and handle movement. Final counter dimensions depend on approval of the exact version's layout.

Counter-hole position and size, and access below the counter, must follow an approved drawing for that machine. Do not drill the counter before technical team approval.

Check the water supply type (tank or mains), inlet pressure and water quality. For a mains connection, provide cold potable water and an accessible shut-off valve. Filtration and softening must be selected using water-test results and the exact machine's instructions.

Confirm drainage requirements, routing, connection dimensions and trap arrangements with the technician. The drain must not be blocked or pressurised. Do not use older-generation specifications to plumb a new version.

A qualified electrician must match voltage, phases, earthing, circuit protection and the appropriate cable or connection to the rating plate and local regulations. Catalogue power alone is not sufficient to select a socket, cable or fuse. Customers must not connect or modify wiring themselves.

Check the delivery route, door widths, lift, final position and access to the water valve and electrical isolator. The site must allow the technician to work safely.

Send photographs of the counter and utilities, order details and unresolved questions to the service team. The visit is arranged after site readiness has been reviewed and approved by the technical team.